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SHIPPING AND RETURNS
Shipping:
1. Order Processing Time
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All orders will be processed and shipped within 1-3 business days (excluding custom-made products).
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Order processing does not include weekends and public holidays.
2. Shipping Methods & Delivery Time
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International Orders: Small packages are usually shipped via air freight. If the package size or weight does not allow for air shipping, we will opt for sea freight. Expedited shipping is available upon request for an additional charge.
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Estimated delivery time is 10-20 business days, depending on the customs regulations of the destination country.
3. Order Tracking
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Once shipped, a tracking number will be provided, which can be used on the courier’s website or on our website to track the order status.
4. Customs Duties & Taxes
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International orders may be subject to import duties and taxes, which are the buyer’s responsibility. The exact charges depend on the regulations of the destination country.
5. Damaged or Lost Shipments
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If your package is damaged or lost during transit, please contact our customer service within 48 hours of receiving the package, providing relevant photos and order details. We will assist in resolving the issue.
6. Return & Exchange Policy
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If a return or exchange is required due to a shipping error or product quality issue, please contact us within 7 days of receiving the product. Returned items must remain in their original packaging, unused, and undamaged, unless the return is due to our mistake.
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Please note that any damage must be reported before installation to Razzor Sport Concept.
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Installed or used items cannot be exchanged or refunded.
Please ensure that your shipping address is accurate. We are not responsible for undeliverable packages due to incorrect addresses. If you have any questions, feel free to contact our customer service team.
DAMAGED ITEMS:
Razzor Sport Concept carefully inspects, protects, and packages all products before handing them over to the carrier. Therefore, any damage that occurs during transit is the responsibility of the carrier.
If you notice that the package is damaged upon delivery, please note the condition of the package (specifically describing the damage) on the receipt provided by the carrier and sign it. If you discover damage after opening the package, please notify the carrier immediately.
Damage claims must be processed through the recipient’s carrier, not through Razzor Sport Concept, as the carrier may require the damaged package to be collected from the recipient for inspection. If necessary, we will assist you in handling any claims to the best of our ability.
If you have any uncertainties or questions, please feel free to contact us for more information. If you are unsure about a specific part, we recommend consulting a specialist before placing your order.
Upon Receipt: Upon receiving your order, please inspect it immediately.
Contact Us: Our customer support is available Monday to Friday, from 9:00 am to 5:30 pm (PST). Please reach out to us via phone or email in a timely manner. If our office is closed, please email us with your concern, and we will address it as soon as possible. We strive to assist you to the best of our ability, and reasonable requests will be considered if communicated promptly. You have a 10-day window to resolve shipping errors or damage, so we encourage you not to delay. Please inspect all items upon receipt.
Damaged Boxes/Parts: If a box appears to have been impacted during shipping, please notify the freight company at the time of delivery, if possible. Request the driver to make a note of it, as this will help expedite the claims process. While delays and issues are unfortunate, they can occur, and it is important to follow the necessary steps to resolve them.
Retain All Packaging: Please keep all factory packaging, including the box and padding. If any of these items are discarded, our ability to assist you may be limited.
Take Photos: We kindly request that you email us photos of any relevant items. Providing visual documentation will help us understand your situation and provide appropriate assistance. Sometimes, verbal or written communication may not suffice, and photos can help clarify any confusion. Remember to take photos of everything, including the packaging.
Avoid Installation: If you identify any defects or discrepancies with a product, please refrain from installing it. By proceeding with the installation, you forfeit the ability to process a claim. AutoTecknic cannot be held responsible for any errors, omissions, or damages resulting from installation, either directly or indirectly
Taxes & Duty: If you reside outside the United States, please be aware that you will be responsible for any taxes or duty fees imposed by your government. Before placing your order, we recommend checking with UPS or your local government to obtain an estimate of these charges.
Using a Freight Forwarder: If you choose to use a freight forwarder, please note that our responsibility ends once they receive the package. It is essential that they inspect all contents for damage and accuracy and contact us immediately if any issues arise before forwarding the products to your location. Once the package is forwarded, the freight forwarder assumes responsibility for any loss, damage, or missing items.
